your item will be ship out next business day after your purchase. If purchase is made on Friday to Sunday it will be ship out on Monday (Holidays excluded).The item will be placed into a white bag mailer, carefully tape, and it will be ship through DHL or UPS any of your choice, if you need a specific method of shipping and/or packaging let us know before you make your purchase. We are not responsible for any damage or lost during the shipping process caused by the carrier, but contact us immediately for further assistance. Shipping charges are non-refundable. A free return is only available in United kingdom